What to Expect from One-to-One Sensitivity Training in the Workplace

Introduction

When an employee is asked to complete one-to-one sensitivity training, it is often in response to a workplace concern, customer complaint, or breach of company policy. Sensitivity training is not meant to punish, but rather to educate, raise awareness, and provide the tools needed to prevent similar issues in the future.

The process and intensity of the training will usually depend on the nature of the incident. For example, if the matter is a minor customer complaint, an online sensitivity eLearning module may be sufficient. However, if the incident involves a breach of workplace harassment or code of conduct policies, an intensive one-to-one coaching session with a live trainer may be recommended.

Here is what you can typically expect from the process.

Step 1: Initial Consultation

The process begins with a consultation between the trainer and the employer (client) to gather background information about the situation. This ensures that the training is tailored to address the specific concerns raised.

Step 2: Scheduling the Session

Once the consultation is complete, a date and time for the live session is agreed upon. These sessions are typically conducted virtually through Zoom or Microsoft Teams for convenience and privacy.

Step 3: Customized Training Agenda

A training agenda is created and shared with the client for approval. This ensures the learning objectives are aligned with organizational expectations. Each agenda is customized to address the root issues while also focusing on building respect, communication skills, and awareness.

Step 4: Live Sensitivity Training Session

The live one-to-one training session usually lasts 2.5 to 3 hours. The trainer will share their screen and use a variety of interactive tools, including:

• • Videos and eLearning modules
  • Quizzes and knowledge checks
  • Case studies and real-life scenarios
  • Discussion and coaching exercises

 

This format allows the employee to actively participate and reflect on how their behaviour can be improved in the workplace.

Step 5: Assessments

Both pre- and post-assessments may be used to measure learning outcomes. This ensures that the individual not only completes the training but also demonstrates meaningful growth and understanding.

Step 6: Documentation and Certification

After the session, HR Proactive provides:

• A detailed letter for the employee’s personnel file, outlining what was covered and how the individual responded.
• A certificate of completion, acknowledging that the employee successfully completed the sensitivity training program.

Final Thoughts

One-to-one sensitivity training is an effective remedial option for addressing workplace issues while promoting respect, professionalism, and inclusivity. Whether delivered through convenient eLearning modules or a customized live coaching session, the goal is to correct behaviour, prevent future issues, and strengthen workplace culture.

Need Expert Support?

✅ Is your organization looking for effective one-to-one sensitivity training solutions?
At HR Proactive, we specialize in customized sensitivity training programs delivered online, virtually, or in-person. Our expert trainers ensure employees not only meet company requirements but also gain the skills needed to foster respectful relationships at work.

👉 Contact us today to learn more about our training options by visiting sensitivitytraining.ca.