Last Chance Agreements and Sensitivity Training in Canadian Workplaces
Introduction
In Canadian workplaces, when misconduct is serious enough to warrant termination, employers sometimes offer a Last Chance Agreement (LCA) as an alternative. An LCA is a formal, legally binding agreement between the employer and the employee that allows the individual to keep their position under very strict conditions.
In many cases, LCAs include mandatory one-to-one sensitivity training to help correct problematic behaviours and prevent future issues. This combination is often used in Canadian law firms, banks, and other professional organizations where employee conduct directly affects workplace culture and client relationships.
Scenario: A Lawyer’s Misconduct in a Canadian Law Firm
Consider the case of a partner at a mid-sized Canadian law firm. This lawyer was observed abusing junior associates and support staff. Their emails contained demanding and inappropriate language, and they monopolized administrative resources, refusing to share paralegals and assistants with other partners because they believed their projects took precedence.
This behaviour lowered morale among junior staff and created a toxic work environment. Termination was a real possibility. However, due to the lawyer’s long tenure and past contributions, the firm’s managing partners decided to implement a Last Chance Agreement that included mandatory sensitivity training.
What is a Last Chance Agreement in Canada?
A Last Chance Agreement is a tool used by Canadian employers to give an employee one final opportunity to correct their behaviour. The agreement typically outlines:
- Acknowledgment by the employee of their misconduct
- Agreement to specific corrective measures such as training or coaching
- Understanding that any repeat behaviour will result in immediate termination
- A signed commitment by both the employer and the employee, making the agreement legally binding in the Canadian workplace context
In this case, the LCA required completion of one-to-one sensitivity training.
The Role of One-to-One Sensitivity Training in Canada
Sensitivity training is a proven strategy in Canadian workplaces to address inappropriate behaviours and prevent escalation. In this lawyer’s case, the LCA required a live, customized sensitivity training session. The process included:
- Consultation with the employer to gather background and tailor the agenda.
- Virtual training session over Zoom or Teams, lasting about three hours.
- Interactive learning tools, including:
- Videos and case studies
- Role-play exercises
- Respectful workplace scenarios
- Coaching on communication and equitable staff management
- Pre- and post-assessments to evaluate progress.
- A detailed report for the personnel file, noting the lawyer’s participation and response.
- A certificate of completion to confirm compliance.
Why Canadian Employers Pair LCAs with Sensitivity Training
- Corrective approach: Training provides tools to change behaviour rather than relying only on discipline.
- Risk mitigation: Employers in Canada show they took reasonable steps to address misconduct, which can reduce liability.
- Workplace culture: Employees see that toxic behaviour is addressed, restoring trust and fairness.
- Employee development: Individuals are given an opportunity to reflect, improve, and rebuild professional relationships.
Final Thoughts
A Last Chance Agreement is not a free pass. It is a structured, final opportunity for an employee to correct their behaviour and demonstrate meaningful change. When combined with one-to-one sensitivity training in Canada, LCAs create accountability while equipping employees with the tools they need for respectful workplace interactions.
In the scenario of the Canadian lawyer, the LCA and training were key to addressing misconduct, supporting staff, and improving workplace culture within the firm.
Does Your Canadian Workplace Need Support?
At HR Proactive, we specialize in Canadian workplace investigations, last chance agreements, and one-to-one sensitivity training solutions. Our programs help organizations correct behaviour, protect workplace culture, and reduce risk.
Contact us today to learn more about how we can support your Canadian workplace. Visit us at Sensitivity Training Canada to explore our full range of solutions.
